Six quick answers.
/ 01 How do I set up my new POVA phone?
Power on, choose your language, connect to Wi-Fi, and sign in to your Google account. The on-device setup wizard then walks you through restoring apps, bringing across your data, and configuring POVA AI. Most setups take only a few minutes.
/ 02 How do I move data from my old phone?
During first-time setup, choose "Copy apps & data". You can transfer from another Android phone with a cable or wirelessly, or restore from a Google backup. Moving from an iPhone? The same wizard brings over contacts, photos, calendar, and messages.
/ 03 How do I update the software and HIOS?
Your POVA runs HIOS and receives updates over the air. Open Settings, then System, then System update to check for the latest HIOS release and security patch. Update over Wi-Fi with the battery above 30% and the device will guide you from there. #HIOS
/ 04 What does the warranty cover, and for how long?
Every POVA device ships with a standard manufacturer warranty against manufacturing defects. Keep your proof of purchase — it is needed for any warranty service.
/ 05 Can I return or exchange my device?
Returns and exchanges are handled by the retailer you bought from, within their return window. The device should be in original condition with all accessories and packaging.
/ 06 Where is my nearest service centre, and what happens at a visit?
Find your nearest centre on the service network page. Bring the device, the box if you still have it, and a proof of purchase. The centre logs the unit, runs diagnostics, and quotes any work before anything is touched — and gives you a reference number so you can track the request.
Files, when you need them.
Quick-start guide (PDF)
Coming online soonWarranty terms (PDF)
Coming online soonHIOS feature guide (PDF)
Coming online soonTwo ways to reach us.
Write to us.
For pre-purchase questions, post-purchase issues, or feedback on the build itself. Email reaches the team directly.
The same network covers everything we make.
The fastest route when the hardware needs hands on it. Find your nearest centre on the service network page — walk in, drop off, or schedule ahead.